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TrOn works with Internet Explorer 4, Safari, and Netscape 4 and
above. Most of our learning modules also make use of interactive
multimedia and as a result your computer will therefore require
sound, and audio and video playing software such as
windows media player. For optimal performance, it
is also recommended you have flash
player installed for the interactive activities, and
adobe reader to view pdfs. See also:
Some TrOn modules contain interactive activities
or graphics which depend on the Flash player
plug-in to view them. If you see a blank area
it suggests that you may not have Flash player installed
on your computer. Flash player is a free from the Adobe website.
Alternatively you may wish to view the HTML5 version or the
non-interactive version which is also usually made available.
To check whether your computer already has
Flash player installed:
To download and install Flash player from the
More about required
plug-ins for Trainees Online
There are several reasons as to why this
For our audio files we use NPAPI plugins, so
you may be prompted to enable these on first use or after your
browser has been updated. If this happens, click the link provided
and follow the instructions.
If you are using the Chrome browser or
an iOS device then you may not be able to play these
types of audio files on any website, as NPAPI plugins are
no longer supported. We are working on updating our audio format so
that they will be compatible with all browsers, but in the meantime
we recommend that you use an alternative browser (such as
Internet Explorer) to play the audio clips, or read
the associated transcripts that we provide on all pages
If you continue to experience problems playing
these types of plugins please contact firstname.lastname@example.org
Ensure that your computer has audio and sound devices. You
can check this in the Control panel of your computer.
Ensure that the volume is not on mute and is high.
Check this by double-clicking on the audio icon in the bottom right
of your screen.
Your computer may also need to be connected to external speakers
or headphones for the volume to be audible, particularly in a
With video, check that the volume is sufficiently high
using the video controls. The volume control is on the right hand
side of the video player, next to the Expand screen button.
We also recommend you use headphones for optimal
Ensure that your headphones are correctly connected to the
Reboot your computer if necessary. Failing that, if the volume
of certain audio and video clips remains a problem, please let us
know at email@example.com
or through the standard feedback form of the particular module
All our videos are hosted on an external server at http://www.vimeo.com/. Unfortunately
sometimes this website may experience technical difficulties which
impacts on the performance of our videos. If you have problems with
the playing of the video we suggest you try again later. If you
continue to experience problems however, please let us know
This suggests you do not have Adobe reader
installed on your computer and are not therefore able to read
To download Adobe Reader: http://get.adobe.com/uk/reader/
You will need to reboot your computer after installation.
To report an unresolved problem, please email us